Royal Blogs | Engage Patients & Improve Workflows

“The Three Ps” – Best Practices for Assessing Your Patient Workflow

Posted by Kendra Stewart on Mar 29, 2017 1:59:00 PM

In our blog posts, we’ve touched on a number of ways that your practice can use technology to enhance your workflow and improve patient engagement – but where are you supposed to start?  In order to plan for the future state of your workflow, you need to begin by defining the current state.

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Tags: Patient Engagement

How to Improve Patient Engagement with Effective Patient Notifications

Posted by Kendra Stewart on Mar 28, 2017 5:42:00 PM

“No-shows.”  They’re the bane of every healthcare practice.  Although the rates may be negligible in high-volume, high-demand clinics, a typical practice may experience a 5-10% no-show rate – and no-shows can make up as much as 50% of the daily schedule in some specialty settings.  

In such a situation, the impact on a practice’s bottom line can be staggering.

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Tags: Patient Engagement

Opportunities for Patient Engagement During On-Site Registration & Patient Exam

Posted by Kendra Stewart on Mar 27, 2017 3:16:00 PM

As we continue to explore opportunities to improve patient engagement at various points in the workflow, let’s consider the patient’s actual experience at your office or facility.

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Tags: Patient Engagement

Engaging Patients Throughout the Eligibility, Estimation, and Payments Processes

Posted by Kendra Stewart on Mar 26, 2017 1:01:00 PM

So far, we’ve considered how patient engagement can be enhanced by improving your workflows for scheduling, pre-registration, and access to results. 

But what about the patient eligibility and patient payments processes?

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Tags: Patient Engagement

Patient Engagement Workflows: Scheduling, Pre-Registration & Results Access

Posted by Kendra Stewart on Mar 25, 2017 2:02:00 PM

In a recent blog post about patient engagement, we told you that patient portals are not the answer to the patient engagement problem.  

Still true – but they are an important component of a well thought out engagement strategy that also includes patient workflow kiosks, patient payments, and patient notifications.

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Tags: Patient Engagement

Patient Engagement Strategy - Why Patient Portals Fail At Patient Engagement

Posted by Kendra Stewart on Mar 24, 2017 2:35:00 PM

Many practices think implementing a patient portal is all they need to do to improve patient workflows or patient engagement, but you end up with a failed patient engagement strategy and confusion on how everything went wrong.

After all, your legacy technology vendor said all you needed was a patient portal to drive your patient engagement strategy, right?

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Tags: Patient Engagement

Patient Engagement - Make Technology Work For You

Posted by Kendra Stewart on Mar 23, 2017 1:27:00 PM

“Patient engagement.”  In healthcare, we use this term constantly – but what does it really mean for your patients and your practice?  

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Tags: Patient Engagement