US Radiology Specialists, Inc., one of the nation's premier physician-owned radiology practices, has expanded its partnership with Royal Health, Inc., a leader in self-service healthcare software. Through the partnership, US Radiology will deploy Royal's proven patient and provider engagement solutions, elevating the patient experience and optimizing care across its network of outpatient imaging centers.
Through this partnership, US Radiology's patients and referring providers will have access to a centralized and white-labeled suite of patient self-service workflow orchestration solutions, including RoyalPay® for insurance verification, estimation, prior authorizations and streamlined payment processing; Royal Kiosks™ for electronic patient workflows including self-scheduling, pre-registration, paperless on-site registration, access to results, images and engagement from any device; and Royal Alerts™ for robust messaging communications and notifications.
"Every interaction with a patient is an opportunity to provide a pleasant and meaningful experience, especially when connecting to their care delivery team. Royal's patient and provider digital workflow and engagement solutions directly align with our partners' goals to provide patients with the highest quality of care and deliver an exceptional patient experience," said David Kleinman, Chief Information Officer at US Radiology. "We're excited about the next stage of this partnership as we elevate the patient experience across our network."
"When our least-waste-way, patient satisfaction and highest quality outcomes combine, Royal consistently produces significant bottom-line improvement for every member of the care community; the patient, the provider, the imaging community and thereby, the entire healthcare system. We are excited to deliver our recognized patient experience platform to US Radiology Specialists' patient communities.
Royal's unparalleled platform brings the overall consumer experience, which patients require in every step of their journey, from the script to scheduling, pre-screening, scanning, reimbursement and even follow up care – all through the lens of real-time self-service automation, or as we like to phrase it, Straight Through Processing." says Peter Nassif, Chief Executive at Royal Health, Inc. a Royal Solutions Group company.