Your Patients Expect More. Now You Can Deliver The Royal Treatment.
Patients don't just want care. They want to feel cared for.
The best healthcare experiences feel personal. Every interaction is timely, seamless, and tailored to the individual. Royal helps imaging centers deliver that level of service at scale. From scheduling and registration to check-in and follow-up, every touchpoint is designed to feel effortless for patients and efficient for staff. The result is an experience that feels less transactional and more intentional. Patients notice the difference. They remember it. And they're more likely to return when care feels this connected.
Give patients the royal treatment. Deliver an experience that stands apart.
ROYAL ACCESS
Every Touchpoint.
One Platform.
Self-Scheduling
Book anytime, anywherePatients schedule on their own time: online, mobile, or by phone, for any modality. No hold music. No phone trees. MJ Voice+ guides patients through the scheduling process naturally, asking the right screening questions and confirming prep instructions before the call ends. Royal Care's intelligent scheduling engine ensures every appointment lands in the right slot, every time.
Automated Reminders
Show up ready. Show up at all.Automated, multi-channel reminders reduce no-shows and late cancellations before they happen. Patients arrive informed and prepared, which means less rescheduling, fewer contraindication discoveries at the door, and smoother days for your staff.
Check-In: Kiosk & Electronic Forms
In and out in under a minuteWhether patients check in at a Royal Access physical kiosk or complete their electronic forms packet ahead of time, the experience is fast, accurate, and easy. Patients verify information, sign forms, and confirm their visit before they sit down. MJ Lens+ can capture ID cards and order forms directly. There is no manual scanning and no data entry. Your front desk is freed for the moments that actually require a human.
Online Payments
Collect before the visit, not afterPre-service payment collection is built directly into the patient workflow. Patients pay their estimated responsibility before arrival. There are no awkward front desk conversations, no paper statements, no patient frustration at unexpected balances. Powered by RoyalPay.
250% increase in pre-service collections. 20% improvement in bottom-line revenue.
Follow-Up Coordination
Close the loop automatically1 in 2 radiology patients never complete recommended follow-up imaging. MJ Care+ identifies care gaps, routes follow-up requests to the referring physician for approval, and coordinates outreach through the RoyalMD portal automatically. So when results are finalized and follow-up is recommended, the next step is already in motion.
AI-Powered Communication
Always on, always naturalMJ Voice+ handles inbound scheduling calls, patient inquiries, and appointment confirmations around the clock, in natural conversation, not phone trees. When volume spikes, MJ absorbs it. Your staff stays focused on the patients in front of them.
16-point reduction in call abandonment.
Patient Friendly Reports
Results they can actually understandRadiology reports written in clinical language serve the physician. Patient Friendly Reports translate those results into plain language patients can read, understand, and act on, reducing anxiety, improving follow-through, and strengthening trust in your practice.
Why It Matters
The Engagement Gap Is Costing You More Than You Think.
No-shows. Late arrivals. Manual check-in lines. Phone queues that spike on Monday morning. Patients who needed follow-up imaging and never came back. Each one feels like a small operational friction until you add them up.
The average imaging center is losing revenue, staff capacity, and patient trust to engagement gaps that don't have to exist. The problem isn't your team. It's that the tools they're using aren't designed to work together or to work well for patients.
The patient feels it too.
Arriving 30 minutes early to fill out the same forms they filled out last time. Waiting in line to hand a clipboard to someone who types it in manually. Getting a bill weeks later they didn't expect. In 2026, that experience doesn't just frustrate patients. It erodes trust in your practice before the exam even starts.
And your staff is absorbing all of it.
Front desk buried in data entry, insurance verification, and payment processing while patients wait. No bandwidth for human connection.
The problem isn't effort. It's infrastructure.
Royal Access was built to close every one of those gaps. Not as a standalone solution you add to your stack. It serves as an intelligent engagement layer woven into every touchpoint your patient has with your practice.
Not a Feature.
An Experience.
What makes Royal Access different isn't any single capability. It's that every capability is connected. When a patient self-schedules, their prep instructions are already personalized. When they check in, their payment is already collected. When their results are finalized and follow-up is recommended, the next step is already in motion.
That's not a collection of tools. That's an engagement experience, built on a platform designed to eliminate every unnecessary gap between your practice and your patients.
The Future of Patient Engagement Looks Different.
There was a time when a digital patient experience felt like a differentiator. Today, patients expect healthcare to be convenient. What they'll remember is how it made them feel. The future isn't more portals, more forms, or more notifications. It's an experience that feels effortless. Personalized scheduling. Proactive communication. Faster answers. Less uncertainty. Fewer administrative tasks standing between patients and care.
At Royal, we deliver a patient experience that is as sophisticated as the care behind it, and we continually build on it to make every interaction better. Every update, every workflow, and every advancement in the Royal platform is focused on a simple goal: helping imaging centers deliver the kind of experience patients want to return to. Because exceptional patient experiences shouldn't feel like luxury services. They should feel natural.
Check-In Time
What Practices Are Saying
It lessens the anxiety of what's to come. They are able to see that prep ahead of time. They know what to expect. Royal's very clear this whole scheduling process of what they need to bring with them. So it really just gives them clear guidance.
Applications Analyst
National Outpatient Imaging Group
The patient has all of the questions there at their fingertips so they know what's going to be asked of them before they ever walk in the door.
AVP Operations
National Outpatient Imaging Group
Sometimes there can be a lot of questions. And if you're in a waiting area, knowing that you're about to go through a test and you're having to do that there, trying to get it done quickly in front of others. it can bring on some anxiety. So the fact that they can do that in the comfort of their own home, our patients love it.
AVP Operations
National Outpatient Imaging Group
Day one of our go-live, 30% of our patients scheduled themselves, which is pretty significant. We would never have thought that. First day.
AVP Operations
National Outpatient Imaging Group
It's the power to choose their center, their location, and also their appointment date and time.
Applications Analyst
National Outpatient Imaging Group
Handing [patients] the iPad and having all the information captured in one place is fantastic. We don’t want to run the risk of losing paper…feeling like something’s not legible. The fact that it transfers into the tech portal, into one singular database makes it that much easier for us.
BD Project Manager
Imaging Practice, Florida
Our goal is to have 90% of our patients, that are scheduled, actually scanned and that involves a tremendous need to engage with patients, to remind them of appointments, to give them prep instructions… Royal Alerts is helping us do that by automating the process.
Director of Enterprise Technology
Diagnostic Medical Imaging Network, California
That is nowadays an expectation of patients, to be able to schedule for themselves. Our ability to offer that has helped us meet the patient's needs a lot better than we previously could.
COO/CIO
Outpatient Imaging Network, Colorado
We've seen in our own data that sometimes patients will schedule at two o'clock in the morning, which is really great because we don't have anybody to take their call at that time. It really lets them engage with us where they are and when they want to.
COO/CIO
Outpatient Imaging Network, Colorado
Patients can complete portions of the registration, then pick it up when it's convenient for them. They can have everything ready so that when they walk in, they're not stressed out needing to fill out paperwork or complete processes.
COO/CIO
Outpatient Imaging Network, Colorado
Royal's patient and provider digital workflow and engagement solutions directly align with our partners' goals to provide patients with the highest quality of care and deliver an exceptional patient experience.
CIO
National Outpatient Imaging Centers Operator
It provides access to patients that they never had before.
AVP Information Technology
National Outpatient Imaging Group
Our practice has always focused on providing the best patient experience possible. Part of that experience is pricing transparency and being able to provide patients an accurate estimate of their financial responsibility prior to their visit.
COO
Medical Imaging Provider, Texas
In today’s world, people expect an AI agent to pick up when they call a company. The majority of patients find it easy to schedule their appointments, which is great - and we make sure to offer phone and in-person options for those who prefer a more personal touch. We've also started inviting staff to observe scheduling sessions so they understand how the system works and can answer patient questions confidently.
Director
Service Center, California
It lessens the anxiety of what's to come. They are able to see that prep ahead of time. They know what to expect. Royal's very clear this whole scheduling process of what they need to bring with them. So it really just gives them clear guidance.
Applications Analyst
National Outpatient Imaging Group
The patient has all of the questions there at their fingertips so they know what's going to be asked of them before they ever walk in the door.
AVP Operations
National Outpatient Imaging Group
Sometimes there can be a lot of questions. And if you're in a waiting area, knowing that you're about to go through a test and you're having to do that there, trying to get it done quickly in front of others. it can bring on some anxiety. So the fact that they can do that in the comfort of their own home, our patients love it.
AVP Operations
National Outpatient Imaging Group
Day one of our go-live, 30% of our patients scheduled themselves, which is pretty significant. We would never have thought that. First day.
AVP Operations
National Outpatient Imaging Group
It's the power to choose their center, their location, and also their appointment date and time.
Applications Analyst
National Outpatient Imaging Group
Handing [patients] the iPad and having all the information captured in one place is fantastic. We don’t want to run the risk of losing paper…feeling like something’s not legible. The fact that it transfers into the tech portal, into one singular database makes it that much easier for us.
BD Project Manager
Imaging Practice, Florida
Our goal is to have 90% of our patients, that are scheduled, actually scanned and that involves a tremendous need to engage with patients, to remind them of appointments, to give them prep instructions… Royal Alerts is helping us do that by automating the process.
Director of Enterprise Technology
Diagnostic Medical Imaging Network, California
That is nowadays an expectation of patients, to be able to schedule for themselves. Our ability to offer that has helped us meet the patient's needs a lot better than we previously could.
COO/CIO
Outpatient Imaging Network, Colorado
We've seen in our own data that sometimes patients will schedule at two o'clock in the morning, which is really great because we don't have anybody to take their call at that time. It really lets them engage with us where they are and when they want to.
COO/CIO
Outpatient Imaging Network, Colorado
Patients can complete portions of the registration, then pick it up when it's convenient for them. They can have everything ready so that when they walk in, they're not stressed out needing to fill out paperwork or complete processes.
COO/CIO
Outpatient Imaging Network, Colorado
Royal's patient and provider digital workflow and engagement solutions directly align with our partners' goals to provide patients with the highest quality of care and deliver an exceptional patient experience.
CIO
National Outpatient Imaging Centers Operator
It provides access to patients that they never had before.
AVP Information Technology
National Outpatient Imaging Group
Our practice has always focused on providing the best patient experience possible. Part of that experience is pricing transparency and being able to provide patients an accurate estimate of their financial responsibility prior to their visit.
COO
Medical Imaging Provider, Texas
In today’s world, people expect an AI agent to pick up when they call a company. The majority of patients find it easy to schedule their appointments, which is great - and we make sure to offer phone and in-person options for those who prefer a more personal touch. We've also started inviting staff to observe scheduling sessions so they understand how the system works and can answer patient questions confidently.
Director
Service Center, California
See What a Connected
Patient Experience Looks Like.
The best way to understand Royal Access is to see it working end-to-end, from the first scheduling touchpoint to the final follow-up. Every practice is different. The demo should look like yours.
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HIPAA Compliant
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HITRUST Certified
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SOC 2 Type II Certified
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ONC Certified
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99.9% Uptime
