Imaging Healthcare Specialists has elevated patient experience, care and quality by engaging patients throughout the imaging encounter with Royal Enterprise Care™, a solution tailored to deliver the highest quality imaging workflows available in the industry.
Royal deploys Royal Care™ for Scheduling and Medical Records, Royal Kiosks™ for Patients and Technologists, Royal Alerts® for real-time communications, RoyalMD® for provider ordering, Royal Patient Portal® and RoyalPay® to provide a completely automated scheduling and registration process that creates a true paperless environment. Straight through processing (STP) in healthcare is enabled when customers switch their entire practice over to Royal Care™, patients and IHS staff now have access to automated authorization determination and estimates, creating price transparency earlier in the process.
Patients react by arriving to their appointments prepared and on time. The solution promotes real-time clinical screening of a patient's order and scheduling information, quality controls of on-site workflows, and delivers access to test results and images to complete the unrivaled patient healthcare experience. The Royal Care™ philosophy extends into the technologists' and clinicians' workflows, furthering the electronic patient engagement strategy by carefully raising point-of-care warnings throughout the scan and radiology read process.
"The best outcome for the patient happens when we achieve the most effective capture and use of information," says Daniel Loch, Chief Executive Officer for Imaging Healthcare Specialists. The simplicity of using Royal Enterprise Care™ enables our doctors and staff to focus on patient care first and foremost.
"In today's uncertain world, all healthcare providers can benefit from workflow solutions that help limit the spread of communicable illnesses. With our strong track record in patient and provider experience, Imaging Healthcare Specialists and its surrounding communities quickly adapted to the current needs of the patient, provider and staff," explains Royal's Chief Executive, Peter Nassif. "Thanks to the valiant efforts of the entire IHS team, who worked tirelessly through tough pandemic months, straight through processing with a contactless experience is now a reality for the greater San Diego area."