Royal Contactless Check-In Experience Enables Hackensack Radiology Group to Meet Patient and Staff Safety Requirements During Pandemic
HACKENSACK, N.J., Nov. 19, 2020 | View Full Article
Normally, an empty waiting room would be a troubling sign for any healthcare practice. However, Hackensack Radiology Group in New Jersey has put Royal's patient and provider experience suite of contactless workflow, ordering and payments solutions to use to ensure that patients can get the quality care they deserve while minimizing community health risks. By tightly integrating Royal Kiosks™ for Patients, Royal Kiosks™ for Technologists, Royal Alerts®, Royal Patient Portal® and RoyalPay® with FUJIFILM Medical Systems U.S.A., Inc.'s Synapse® Enterprise Imaging technology, Hackensack Radiology patients are able to complete all registration paperwork from the comfort of their own home, are provided with highly accurate estimates of what their out of pocket expenses will be, and are able to pay prior to their visit. Using automated alerts, patients can confirm their appointment date, and even alert the Hackensack staff when they have arrived for their exam, and check-in via any personal mobile device. In addition, the technology automatically notifies the patient when it is time for their exam, minimizing contact with other patients and front office staff.
Working seamlessly together, Royal and Fujifilm provide a completely automated scheduling and registration process, create a true paperless environment, and offer a best-practice solution tailored to deliver the highest quality imaging workflows available in the industry. The solution promotes real-time clinical screening of a patient's order and scheduling information, quality controls of on-site workflows, and delivers access to test results and images in an unparalleled single patient experience platform.
"Normally an empty waiting room would be a very bad sign, but when you are using Royal to register patients it's a sign of safe business practices" says Don Elting, Director of Operations at Hackensack Radiology Group. "Our patients are registering at home, then we text them when it's time to enter our suite for the exam. We are thereby reducing potential exposure for both our staff and patients."
"In today's uncertain world, all healthcare providers can benefit from workflow solutions that help limit the spread of communicable illnesses. With our strong track record in patient experience and Fujifilm's partnership, Hackensack Radiology Group and its surrounding communities were quickly able to adapt to the current needs of the patient, provider and staff", explains Royal's CEO Peter Nassif.
"Fujifilm and Royal Solutions have a shared vision to enable our provider partners to better engage with their patients, improve care and operational efficiencies, while also reducing operational costs through our unique integrated solution," says Bill Lacy, Vice President Medical Informatics, FUJIFILM Medical Systems U.S.A., Inc. "We are gratified to see that our integrated solution is helping Hackensack Radiology Group continue to uphold their quality care delivery while meeting all patient and staff safety requirements during the COVID-19 pandemic."