Imaging Associates (IA) LLC in Southcentral Alaska announced today its collaboration with Royal Health, Inc., a leading self-service healthcare software provider, and FUJIFILM Healthcare Americas Corporation, a leading provider of enterprise imaging and informatics solutions, to better engage with its patients, and improve care and operational efficiencies. By integrating Royal Kiosks™ for Patients, Royal Kiosks™ for Technologists, Royal Alerts®, Royal Patient Portal® and RoyalPay® with Fujifilm’s Synapse Enterprise Information Systems (EIS), IA’s patients are empowered to self-schedule their exam, complete registration paperwork, confirm their appointment via automated alerts and make payments all from their personal devices and in the comfort of their own home.
“Seamless patient and provider engagement is critical for delivering superior outcomes for patients in any community,” said Ward Hinger, CEO of Imaging Associates (IA) and CAO of Alaska Radiology Associates . “Through Royal Health’s single platform, integrated with Fujifilm’s Synapse informatics offering, we’re able to continue to uphold our quality care delivery while meeting all patient and employee safety requirements during the COVID-19 pandemic, and beyond.”
Working seamlessly together, Royal Health and Fujifilm provide a completely automated scheduling and registration process, create a true paperless environment, and offer a best-practice solution tailored to deliver the highest quality imaging workflows available in the industry. The solution promotes real-time clinical screening of a patient's order and scheduling information, quality controls of on-site workflows, and delivers access to test results and images in an unparalleled single patient experience platform.
“Today, all healthcare providers can greatly benefit from workflow solutions that help limit the spread of illnesses” said Bill Lacy, Senior Vice President of Medical Informatics at FUJIFILM Healthcare Americas Corporation. “Through our cutting-edge Synapse EIS technology coupled with Royal Health’s single patient experience platform, IA was quickly able to adapt to the needs of the physicians and patients during these unprecedented times.”
“Implementation of the Fujifilm and Royal Health platform across all aspects of the patient workflow enables IA facilities to benefit from straight through processing (STP), a model pioneered by Royal for healthcare”, says Peter Nassif, CEO of Royal Health. “Patients and staff gain access to gated automation, complete with authorization determination and patient out-of-pocket expenses. In addition, referring physicians can submit clean orders and monitor the patient in real-time, which saves precious time and minimizes follow-up calls. Royal Health and Fujifilm have a long track record of improving workflows together, and we’re thrilled to provide IA with the tools they need to transform patient and provider experiences in Alaska.”